Shipping Policy

At Noir Sales Store, we are committed to delivering your exquisite designer lighting with the same care and sophistication that goes into crafting our products. Below you’ll find all the details about our shipping options and return procedures to ensure a seamless experience with your lighting purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide, excluding some Asian countries and remote regions.

Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

While we meticulously inspect each lighting fixture before shipment, we understand that sometimes a return or exchange may be necessary. Our policy reflects the same attention to detail that defines our luxury lighting collections.

Eligibility

To be eligible for a return or exchange:

• Items must be in original, unused condition with all packaging and tags intact
• Returns must be initiated within 15 days of receiving your order
• A copy of your original invoice must be included

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Custom-made or special order lighting fixtures (including made-to-order chandeliers and pendants)
• Items marked as “Final Sale”
• Products that have been installed or show signs of use

Return & Exchange Process

Step 1: Initiate Your Request

Contact our customer service team at [email protected] within 15 days of receiving your order. Please use the following template:

Step 2: Receive Authorization

Our customer service team will respond within 2 business days with:

• A Return Merchandise Authorization (RMA) number
• Detailed return instructions
• Return shipping address

Step 3: Package and Ship Your Return

Please ensure the item is:

• Securely packaged in its original packaging
• Includes all accessories, manuals, and documentation
• Clearly displays the RMA number on the outside of the package

Note: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing insurance for valuable items.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 5 business days of arrival), we will notify you via email about the status of your refund or exchange.

Refund Information

Approved refunds will be processed within 5 business days after we receive and inspect your return. Your refund will be issued to your original payment method:

• Credit Card/PayPal: 3-10 business days for the refund to appear in your account (processing times vary by financial institution)
• Original Shipping Costs: Non-refundable unless the return is due to our error

Exchange Process

For exchanges:

• Follow the same return process outlined above
• In your initial email, specify the replacement item you desire
• We will process your exchange once the original item is received and inspected
• You will be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected] with photos of the damage
• We will arrange for a replacement or refund at no additional cost to you
• In some cases, we may request return of the damaged item

Contact Us

For any questions about our Shipping & Returns policy, please contact our illuminated customer service team:

Email: [email protected]
Address: Noir Sales Store, 2725 Valley Drive, Philadelphia, US 19108